Refund Policy
Last updated 27 August 2026.
Our approach
We want you to enrol in the right program the first time. If something isn't right, tell us first. Most issues are resolved without a refund request at all, by fixing the problem directly.
Cooling-off period
If you request a refund within 7 days of purchase and have not yet started your Doctor Diagnostic Onboarding (Part 1 or Part 2), we will refund your payment in full.
After onboarding has started
Once your Baseline Diagnostic has been reviewed by a doctor, a partial refund may still be available reflecting the doctor time and platform access already used, assessed on a case-by-case basis. Contact us to discuss your situation.
Afterpay purchases
Where Afterpay was used at checkout, any approved refund is processed back through Afterpay in line with their standard process; refer to Afterpay's own terms for how instalments already collected are handled.
Re-Prep Program
The Re-Prep Program (available on Advanced tiers) is separate from refunds. See Terms & Our Preparation Commitment for its eligibility conditions.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
How to request a refund
Contact us with your name, email used at enrolment, and program purchased. We aim to respond within 2 business days.